Advice & Guides
During the difficult time of losing a loved one, the amount of information you need to process can be overwhelming. To assist you, we have prepared a concise and comprehensive guide below.
- Choose a Section:
What paperwork do I need to start a repatriation?
- Original Death Certificate: This is the most important document and allows us to start the repatriation process ( We keep the original but upon arrival to the final destination your chosen consignee should return this to you )
- Original Passport: This is a form of identification and is required for some paperwork to be processed and for the flight to take place.
- Consignee’s Details: To request a flight for your loved one we must have contact information for the person or company that would be collecting from your requested airport. We must have their full name, address, telephone number and email address.
View our Repatriation Guide for detailed information on arranging a repatriation.
How long will it take to arrange the flight?
The timeframe from the initial arrangements to the day of the flight can vary based on several factors. At a minimum, one working week is required to complete all necessary paperwork. In certain circumstances, additional time may be needed to finalise all required documentation.
How much does a repatriation cost?
We offer comprehensive packages tailored to meet your needs, with final costs varying based on the destination. Please refer to our packages or search your destination and obtain a detailed cost estimate.
Where do your flights leave from?
As a London-based company, most of our flights depart from London Gatwick or London Heathrow. If you prefer an alternative airport, please inform us, and we will explore the available options for you.
Can I use a Coffin or Casket when repatriating my loved one?
All of our coffins and caskets are suitable for repatriation. Please refer to our coffins & caskets page to view our range. However, we recommend consulting with your destination’s funeral home, cemetery, or crematorium to ensure there are no specific restrictions or requirements for coffins or caskets. If you need any further assistance, we are here to help.
Can a funeral take place in the UK before the flight?
Certainly, we can assist in arranging a funeral in the UK before your loved one is repatriated. We will coordinate a suitable date with you and your chosen venue, guiding you through the entire process. Please refer to the following link for details on what is included in our Traditional package.
Bereavement Support
The death of a loved one can be a very distressing time, and while we are here to help you through the arrangements for the funeral, we know that it is often the time after the funeral that is the most difficult.
Please find below some links that may be of use if you would like ongoing bereavement support and advice.
There may be additional peer support services in many areas, information about these can often be found at places of worship, community centres, libraries or your doctor’s surgery.
